From the short but excellent Tao of Coaching book written by Max Landsberg

“Increase your effectiveness as a leader by helping others to develop and grow”

Covers great topics such as:

• Getting and giving effective feedback that is not judgemental, timely, and focuses on specific activities, not personality traits
• GROW (Goals, Reality, Options, Wrap Up) as an effective problem solving technique
• Problem, Blockers (Coachee, Other People, The Situation) and Ideal Outcome as another pattern
• Building trust and understanding a coachee’s motivation using a Skill/Will matrix

A brief, reassuring read but definitely worthwhile for anyone who has to work with people (i.e. everyone!)