In my experience, achieving high quality is a key part to being adaptive and nimble. Continuous improvement and responding to the feedback allows you to achieve high quality. Here’s what I’ve applied to training so far:
- Set design and collaborating ideas – One approach I could have taken to developing the material included simply writing the content, trainer’s guide, handouts, etc and run it with a single class before trying to change anything. Instead, I came up with a few options, bouncing ideas off someone else who’d run training before and asked them, “I’m thinking of trying something like like …, I imagine it would work like … and we’d achieve … What do you think? What discussion would this generate? Would people find it engaging?” It stopped me detailing things too early and putting in too much effort that would need rework.
- Finding the right metrics to use – I’ve already changed my feedback forms since running the pilot programs, looking at what information I actually consume and how people use it. I used to have a two-page feedback form, the first including instructions and a focus on multiple choice answers, with the second page using a more free form format. Since I hand them out in class, I give verbal instructions and removed the detail blurb I had at the top. I also condensed the form into a single page, and focused on three key questions I am more interested in – “What did you like best about the session? What constructive changes would you suggest to make the session more effective? What else do you want to know about?”
