In trying to change my return flight to London from Bangalore, I’ve been trying to reach British Airways. Calling two of their numbers (the only ones given to me in fact) resulted in the following experience:
“This is British Airways. You have reached our India free number. This service is currently unavailable. Please redial using the advertised number.”
That’s it. No greeting. No explanation. No alternatives. A simple message offerings many lessons to learn from.